Terms of Service, FAQs & Business Hours

Integrated Massage and Lymphology PLLC

Terms of Service

Expectations for Patient Conduct

• Patients must maintain a reasonable volume for conversations. Our building contains the offices of other healthcare practitioners, and loud or noisy conversations can be disruptive to other’s treatment sessions.
• Patients must do their best to arrive on-time for appointments. Our employee’s time is valuable, and patients who arrive late will be charge the full price of the scheduled appointment, even though they may not receive the full time that was scheduled.
• Patients must not be rude, threatening, harassing or abusive to employees or other patients. All of our employees and patients are human beings, with feelings, who deserve to be treated with respect. Patients who are rude, threatening, harassing or abusive may be invited to seek treatment from another clinic, if the abusive behavior escalates to threats or physical contact, local law enforcement will be contacted and the patient may be trespassed and have a police report filed against them.
• Patients must not touch employees or other patients without consent. This includes, but is not limited to, handshakes and hugs. Patients who touch employees or other patients without consent, may be asked to leave, and may be invited to seek treatment from another clinic.
• Patients must not behave in an inappropriate/suggestive manner. All of our massage services are intended to be therapeutic, and are not ever sexual in nature. Patients who offer, ask or attempt to engage our employees in sexual activity, will have their session cancelled immediately, will be charged the full price for the session, and will be reported to the Washington state Department of Health as well as local law enforcement.

Expectations for Employee Conduct

• Employees will do their best to arrive on-time for appointments. Your time is valuable, so if your massage therapist arrives more than 7 minutes late you will not be charged that appointment, and you may either begin the appointment late, or reschedule at no charge. For example, if the LMT arrives 15 minutes late for a 60 minute appointment, and there is nobody schedule after you, you may still be able to get 60 minutes of massage time for that appointment, however if they arrive 30 minutes late, and there is another patient scheduled after you, you may receive less than 60 minutes of massage time unless you opt to reschedule.
• Employees will not be rude, threatening, harassing or abusive to employees or other patients. We want all of our patients to feel safe with us, so if any employee or another patient makes you feel unsafe, please let us know either in person, by phone or by email, so that we can take appropriate corrective actions.
• Employees will not touch you without consent. This includes, but is not limited to, handshakes and hugs. If an employee violates your consent or boundaries, please let us know either in person, by phone or by email, so that we can take appropriate corrective action. Depending on the nature of the consent or boundary violation, we may also report the incident to the Department of Health and local law enforcement.
• Employees will respect patient preferred pronouns, and manner of address once we are made aware of them. We will do our best to respect every patient, regardless of age, ethnicity, religion, gender, orientation or identity. If you feel like one of our employees has disrespected you or another patient, please let us know, either in person, by phone or by email, so that we can take appropriate corrective action.

Payment Policy

• Wellness Services.  Most commercial health plans do not cover the Wellness services we offer. We will provide you with a receipt for these services, however we do not provide superbills for Wellness Services.
• Non-insured, or Personal Injury Treatment Services. Payment is expected at time of service unless you have made other payment arrangements with us. Client or responsible party, will be financially responsible for all charges regardless of any applicable insurance or benefit payments, third-party interest, or the resolution of any legal action or lawsuits in which you may be involved.  
• Out-of-Network Treatment Services.  We are currently out-of-network with all health insurance plans.  If you have out-of-network benefits, and are receiving Treatment Massage services, we will provide you with a monthly superbill upon request, that you can, at your discretion, submit to your health plan for reimbursement for the services your health plan covers. You are responsible for contacting your insurance company to determine what your benefits are and obtain any necessary physician referrals and/or pre-authorizations for services. We are not responsible if your health plan denies, in whole or in part, your claims for our services.  
• Appeals Policy.  You understand that you are responsible for filing all appeals of adverse benefit determinations. If you need assistance filing an appeal with your health plan, contact the consumer assistance agency on your denial letter. 

Cancelation Policy

• Rescheduling. Rescheduling may be done for free at least 24 hours in advance of the appointment to be rescheduled. Rescheduling less than 24 hours before an appointment will incur a rescheduling fee in the amount of 50% of the scheduled session. This so that our practitioners can be paid for the time that they were scheduled to work.
• Cancellation. Cancellations may be done for free at least 24 hours in advance of the appointment to be cancelled. Cancelling within 24 hours will incur a cancellation fee in the full amount of the scheduled session. Cancellation fees are not refundable.
• No Call/No Show. Failing to show up or notify us when missing an appointment will result in a Cancellation fee as described above, and may result in future sessions being suspended or cancelled until we are able to contact you to confirm those bookings.
• Repetitive rescheduling/cancelling. We value your time, and hope that you will value ours as well. We do recognize that sometimes life gets in the way of scheduled appointments, however if a pattern of rescheduling, and/or cancelling is seen, we may limit your ability to schedule with us, or we may invite you to seek treatment from another clinic.

Frequently Asked Questions.

• Do I have to undress? No, you may leave on as much clothing as you would like, and we can work through or around any articles of clothing that you choose to leave on. No matter how much clothing you remove though, with the exception of your head and face, you will be draped in a sheet in accordance with applicable laws. Only areas that are being massaged will be uncovered. Sensitive areas such as the genitals, gluteal cleft, and chest/breasts will remain draped at all times, unless receiving gluteal cleft, chest, breast, and/or pelvic floor massage. All patients, including men, must have their chests draped at all times during massage, unless receiving chest/breast massage in accordance with WAC 246-830-555. Genitals will never be exposed or undraped, genital contact/exposure is prohibited by law.
• Do I have to let my Therapist massage my entire body? No, you may request that your massage exclude any part(s) of your body that you do not want touched. Please note that massage of gluteal cleft, pelvic floor and and/or breast tissue, may only be performed with both written and verbal consent, by a practitioner who has received appropriate training in massage of those areas. Massage of the genitals is never allowed, and the genitals must never be exposed or undraped during a massage.
• What if my Therapist uses a technique or massages an area of my body that I don’t like? You are in charge of your massage session, so at any time, you may ask your therapist to stop what they are doing, or stop the session entirely, either by verbally asking, or by tapping/slapping the table to alert the practitioner that you need them to stop and check-in with you.
• What if I consented to a specific technique or having an area such as my gluteal muscles or pectoral muscles massaged, but I changed my mind? Your consent for any or all parts of any session may be revoked by you at any time and you are not obligated to give any reason or explanation for revoking consent. Just let your practitioner know, either by verbally asking, or by tapping/slapping the table to alert the practitioner that you need them to stop and check-in with you.

Hours

Available 7 days a week, between 10am and 9pm, scheduled by appointment only.